Privacy Policy

This Privacy Policy explains how YOUR COMPANY NAME (“we”, “us”, “our”) handles information when you use the LogiLens app inside Freshdesk.

1. Who we are

LogiLens is a multi-carrier delivery helper app that runs inside Freshdesk to help support teams track shipments and respond to customers. The app is operated by YOUR COMPANY NAME, located at YOUR COMPANY ADDRESS.

If you have questions about this policy, you can contact us at PRIVACY@YOURCOMPANY.COM.

2. Information we process

LogiLens works primarily with data already stored in your Freshdesk account or your own backend (e.g., Supabase). Depending on your configuration, we may process:

Ticket data such as subject, description, and custom fields;
Shipment and tracking data (carrier name, tracking number, status, timestamps);
Agent details (name, email) as provided by Freshdesk;
Configuration data for the app (iparams, carrier templates, delay thresholds).

We do not directly collect payment card numbers or passwords, and we do not use tracking pixels or third-party advertising systems via LogiLens.

3. How we use information

We use the information above to:

Detect tracking numbers and associated carriers in tickets;
Fetch and display shipment status and timeline;
Highlight potential delays or delivery exceptions;
Generate reply templates for agents to send to customers;
Maintain logs and error reports to improve reliability and support.

4. Data sources and sharing

LogiLens reads data from Freshdesk and from your configured backend services (for example, a Supabase project or other APIs that you control). We do not sell personal data.

We may share limited information with:

Service providers that help us host, log, or monitor the app, under appropriate data protection obligations;
Authorities where required by law or to protect our legal rights.

5. Data retention

We retain configuration data, logs, and any app-level cache only for as long as needed to operate LogiLens, troubleshoot issues, and comply with legal obligations. Ticket and customer data remains primarily within your Freshdesk account and/or your own databases, according to your own retention policies.

6. Security

We implement reasonable technical and organizational measures designed to protect the information we process through LogiLens, including limiting access to operational staff, using secure connections, and monitoring for abuse. No system can be 100% secure; you should also ensure appropriate access controls in Freshdesk and your connected services.

7. Your rights

Depending on your location, you may have certain rights over personal data, such as the right to access, correct, or delete information, or to object to or restrict certain processing activities.

To exercise these rights in relation to data processed via LogiLens, please contact your organization’s Freshdesk administrator first. For questions directed to us, email global@glifreight.com.

8. International transfers

Our infrastructure or service providers may be located in countries other than your own. Where required by law, we implement appropriate safeguards (such as standard contractual clauses) for these transfers.

9. Children’s data

LogiLens is intended for use by business customers and support teams. It is not directed at children, and we do not knowingly collect personal data from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Last updated” date above and, where appropriate, notify you through Freshdesk or another channel.

This template is provided for convenience and does not constitute legal advice. Please ask your legal counsel to review and adapt it for your specific use case and jurisdiction.